Workflow for Dummies [Illustrated Handbook]

wpisThere are many kinds of people in this world – we apply a different approach to understanding our surroundings, our learning methods differ, and also we process the information in multiple ways. That’s why you need to find out what works best for you. Automation processes are nothing more than a string of consecutive logical events, activated by predefined actions. They might be filtered by sets of conditions, and they can trigger other processes. Not all of us can, in the image of Mozart, imagine the process as a whole step-by-step scheme, and just transfer it methodically to marketing automation platform. For all those who prefer to sketch things before implementing them (and for those who appreciate some spared time), we launched the simple and visual creator of processes’ automation – Workflow.

 


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The theoretical situation: Mr. Public decides to buy a mattress. You happen to be a manufacturer and distributor of top, ecological, orthopedic mattresses, which you are willing to sell to Mr. Public in an unlimited capacity. The problem is that Mr. Public makes solid web research, compares opinions and prices. As the result, he has a wide range of companies to choose. How to convince him to buy your product instead of the others? There’s a simple solution – use the Lead Nurturing. Introduce Mr. Public to your brand, your product, explain why the prices differ from standard ones, highlight the perks of using your mattresses and add a social proof – ratings and opinions of happy customers. Then automate the cycle and adjust it to Mr. Public’s actions. You can pick from various techniques to achieve it: manual automation rules setting, Lead Nurturing creator, and Workflow. All of them will result in educating the potential client, but the road to the goal will vary. We want to present how to use our newest creator in a step-by-step guide

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  1. Start – pick the trigger that will start the Lead Nurturing cycle, for example appearing of the lead with specific tag. From the side, Menu Elements pick the Event that will start the process.
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  2. First message – There are such categories like Events, Conditions, and Actions in the Elements Menu. Pick “Send an email to a contact” from the Actions section. You can delay this action for a couple of hours or days if you want. Just add the box Wait and indicate the number of time units.
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  3. Condition checking – the consecutive actions can be adjusted to user’s reaction to the first message. If he read it – send him another, If the message #1 was ignored you have a few options. You can give up and end the cycle, or you can take another chance. Try sending a text message to encourage a user to read the email, and check if it convinced him. If the condition is met, go on and draw the arrow between this stage and the next one, if not – end the cycle with the End box.
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  4. Repeating actions – add next actions as described in step 3, until you add all lead nurturing messages. For this guide, we planned only 3 messages.
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  5. Additional actions – the automation rule doesn’t have to be restrained to a simple mail sending and checking if they were opened. Tagging contacts on the particular stages is one of the good practices –  this way you’ll know how educated they are. You may add many actions, or switch their stages in the funnels.
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  6. Adding contacts to the funnels – if you want any contact to be added to the sales funnel (on a picked stage), for example, to skip from “new contact” to “prospective,” plus you want the salesperson to be notified with predefined alert (a short notification sent to the user, triggered by lead’s online action) you simply drag and drop those elements from the Elements Menu, and draw arrows as you would do while planning on paper.
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  7. Ending – When you are certain, that you used all marketing tricks you wanted to, add an ending box End. Remember: every Workflow must contain at least one ending box.
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Now you just have to activate and save the process.

Boxes that build the scheme have some permanent elements:

  • the “x” icon deletes an element from the scheme
  • the gear icon allows changing element settings
  • the clock icon suggests time settings

Every scheme can be edited, redesigned and upgraded at any time. You can use multiple elements to create both simple and elaborate processes. 

 

Campaigns created with Workflow creator are the elaborate version of the automation rules. Both of them can coexist and work as independent formations. While creating a campaign, you should use the one creator of choice to avoid directing the same actions to the users more than once, like sending the triple lead nurturing cycle or spamming with the same newsletter 10 times a day. On the other hand, a well-prepared set of automation rules can perfectly complete the full, elaborate Workflow process.

How to use Workflow in B2B, B2C & Ecommerce?

B2B

The purchase process and the majority of contacts between entities participating in B2B interactions are linear and schematic. Virtually every process – from simple sales alerts to moving contacts between the funnel stages, to multi-channel lead generation campaigns can be easily built with ready-made components in our visual drag & drop designer. Check this simple process of welcoming the new users of a trial version:

Ecommerce

B2C and Ecommerce representatives an also put this designer to a good use. Shopping paths in these industries are difficult to grasp in rigid frames. That’s why the Workflow is such a great tool – it allows you to include multiple variables that affect the final outcome.

 

Also, the problems that concern these industries are different from those that bother the B2B entrepreneurs –  abandoned shopping carts, inactive users, and low sales conversions despite heavy website traffic.

By choosing the right elements you can easily create a workflow that will answer these problems. And if you spot some new problems you can easily complete your workflow with only a few clicks. Here’s an example save-abandoned-cart workflow:

An additional advantage of our Workflow wizard is the ability to combine multiple channels and create smooth transitions between different communication modes, depending on the behavior of the recipient. Example – text reminder of unopened email – straight from the SALESmanago wizard:

 

The described cases are, of course, only examples of the possibilities this attractive and intuitive tool’s offers. It allows you to:

  • make the great first impression by sending a welcome message
  • automate the reaction to lead’s website actions
  • generate the coupons after the purchase, and by sieving the sending with a system of tags, you can direct them to those clients that you want to keep (the guide to user segmentation)
  • increase the sales team’s job quality by predefined alerts that keep them up-to-date if it comes to leads’ actions
  • streamline and automate the database cleaning – get rid of non-prospective and fake contacts from sales campaigns

 

P.S. There are thousands of Lead Nurturing handbooks. Well, even we have written some of them. If you need some help with creating the messages, take a look a this, this and this article.

 

SALESmanago is the only no-code, AI driven CDXP (all in One Customer Data Platform & Customer Experience Platform) used by 2000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, Lacoste, New Balance, Victoria’s Secret and many other global brands. Financial Times ranks SALESmanago as the fastest growing marketing automation platform in Europe.

SALESmanago is harnessing the full power of first- and zero-party data, combining advanced analytics and AI Hyperpersonalization to deliver highly configurable personalised experiences, across a comprehensive range of natively built and integrated marketing execution channels.

The company is based in Kraków, Poland and employs 300 highly experienced consultants, data scientists and engineers. SALESmanago works internationally via an extensive network of over 1000 reselling partners.

Get started with SALESmanago with 2 month free Proof of Concept. Register at www.salesmanago.com

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