23% of companies don’t track consumer activities on their website

 
 

Nearly a quarter of the companies do not track customers’ activity after they enter the link sent to them by email. This means that they lose very important information about them. Semantic webhooks can help to measure customer interaction.

 

Email is still a great tool for marketing. Thanks to its popularity (4.3 billion users in 2023, half of the earth population), email marketing provides a huge return on investment. However, as shown in the survey, 23% of companies do not follow consumers’ actions when they click on a link in an email.

 

Data about customer interaction is extremely valuable.

 

An email – whether it is a newsletter or a message to a particular customer segment – is a great opportunity to attract customers to your products or increase their loyalty to your brand. 

 

However, extremely important information is what a customer does on our website and what elements they interact with. This allows us to determine, among other things, what products a given group of customers is interested in. 

 

This information can then be used to create personalized content, such as dynamic 1-to-1 emails with the products viewed by user. These activities can increase profits – 49% of people, at least once, made an impulsive purchase after receiving a more personalized message.

 

Semantic Webhooks – a way to measure customer interaction

 

Semantic webhooks are a tool that works well for measuring customer interaction on the eCommerce website. 

 

This is a new technology which translates the complex customer behaviour to specific customer preferences. Semantic Webhooks enable eCommerce operators define a real customer interest and probability of buying certain products.

 

If you want to learn more about what Semantic Webhooks are and how they work, click here

 

Check out which solutions SALESmanago Marketing Automation can offer you, see our demo.

 

Jędrzej Chrząstek
Business Writer

@jedrzej.chrzastek

SALESmanago is a Customer Engagement Platform for impact-hungry eCommerce marketing teams who want to be lean yet powerful, trusted revenue growth partners for CEOs. Our AI-driven solutions have already been adopted by 2000+ mid-size businesses in 50 countries, as well as many well-known global brands such as Starbucks, Vodafone, Lacoste, KFC, New Balance and Victoria’s Secret.

SALESmanago delivers on its promise of maximizing revenue growth and improving eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making for maximum impact.

More information: www.salesmanago.com

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