Behind the Scenes: Get to Know Our Team Better – Katarzyna Kluk | Blog SALESmanago – Customer Engagement Platform for impact-hungry eCommerce marketing teams

1. Name, position, in SALESmanago since…

Kasia Kluk, Senior Customer Success Manager – Since 10.10.2016

2. Coffee, workout, meditation: How do you start your workday and get ready to conquer the world?

Every morning I get up an hour early, just to make sure I have time to celebrate another morning with coffee in the crib. The first coffee has to be strong, with sweetener and without milk. This is the time when I devise a plan to destroy the world and, in fact, … conquer it! I try to establish a positive attitude for the whole day. I plan activities for after work, I read to myself, and, if necessary, I educate myself, but most of all in the morning I like to watch TV with coffee and something sweet.

3. How did you find your way to your current role at SALESmanago?

I found out about SALESmanago by accident. I didn’t attend the first interview, and I was late for the second one. It was hard for me to get out of my previous job. Fortunately, I got a chance to work at SALESmanago despite this slip-up. I only had an interview with Greg. I remember clearly that he asked me how much I wanted to earn. Being a teacher, I said nothing because I thought I had to learn something first to be able to earn. However, Grzegorz, with a slight smile, said that at his place no one works for free.

When I started my job, I didn’t know much about Marketing Automation because by education I’m a teacher of Polish and Art Knowledge. Previously, I had worked in a kindergarten, and while in college I had worked as a waitress, hostess, and room attendant (this was my very first job). From the beginning, I was very interested in Marketing Automation, CX, social media campaigns, advertising, etc. I attended many industry courses, read books, and watched videos on YouTube; I wanted to know as much as possible.

As for my path in SM, I should say that the internal structure was a little different to today. We were divided into teams with Project Managers who worked with either Polish or foreign clients. The department dealing with key clients was called Consulting, and that’s where I wanted to go as I gained experience. After a year, Arek Dubiel and I were given a task—to start a new department—today’s Customer Success. There were just the two of us but almost as many clients as today. After a short time, however, I decided that this role was not the best choice for me, so I asked for a transfer to the Consulting department, and my dream came true! My HO at that time was Aleksander Skałka, a man with extensive knowledge and experience who demanded a lot, but what he taught me I remember to this day. I still work in this department, although today it is called Customer Success – Direct. But my journey is not over yet. After a few years, the dream of being a teacher returned. As it happened, SALESmanago made me an offer to teach a course under the auspices of our company. I was extremely happy about this, and to this day I think that this is where anyone who is looking will find their way.

4. Which of the SALESmanago values speak to you the most?

SALESmanago is like my family—I once came up with this phrase for a promotional video. It sounds facile, but what does it mean? I am not simply referring to Greg, even though he is the obvious foundation and the man who has played a significant role in my life. I mean that SALESmanago is first of all a great place for developing people who are turbo-professional, inspiring, and wonderful. Ania Polaczy is my Madre and greatest support. Ania has something amazing about her. Her approach makes employees more productive if they aren’t criticized and controlled at every step. I have the best relationships with those colleagues with whom I have worked the longest. It is true, however, that everyone in SALESmanago has something individual and beautiful about them. What’s also great is that in addition to work, we discover our forgotten passions. Thanks to SALESmanago I remembered how much I like running. We used to have a team running marathons.

SALESmanago also means Mr. Rysiu, who constantly explores the secrets of the vault and sprinkles jokes. There’s also Pati from Pastrami, who makes the best sandwiches, and Mr. Janek is always an elegant and cultured maintenance man. However, it isn’t always possible to eat Pastrami and drink Prosecco, and these wonderful people can be annoying, telling bitter truths, offering constructive criticism, providing punishment for sleeping at work, but also, finally, congratulations at the finish line of a marathon, wiping away tears of doubt. It’s like in a normal, healthy home. It varies, but we all play toward the same goal.

5. What three words would you use to describe yourself?

Organized, crazy, zero

6. You are on a deserted island, and you can choose one person and one thing from the company to be there with you. Who and what will it be and why?

Trick question! I would choose three people: a best friend, someone who encompasses life, and someone who will hold my hand and guide me through the wild island. Fortunately, I have it all in one person, one gentleman from the Sales Department. Thanks, Darek. Great choice!

7. What have you recently done for the first time in your life?

I decided to try something new and get involved in running an online store, together with my boyfriend. So far the results have not been tangible, but I can get to know e-commerce from behind the scenes and learn new things.

Ahoy adventure! Check it out, maybe something will catch your eye: https://www.behustle.pl/

Remember, be hustle, be yourself!