Behind the Scenes: Get to Know Our Team Better – Katarzyna Kluk


1. Name, position, in SALESmanago since…


Kasia Kluk, Senior Customer Success Manager – Since 10.10.2016


2. Coffee, workout, meditation: How do you start your workday and get ready to conquer the world?


Every morning I get up an hour early, just to make sure I have time to celebrate another morning with coffee in the crib. The first coffee has to be strong, with sweetener and without milk. This is the time when I devise a plan to destroy the world and, in fact, … conquer it! I try to establish a positive attitude for the whole day. I plan activities for after work, I read to myself, and, if necessary, I educate myself, but most of all in the morning I like to watch TV with coffee and something sweet.


3. How did you find your way to your current role at SALESmanago? 


I found out about SALESmanago by accident. I didn’t attend the first interview, and I was late for the second one. It was hard for me to get out of my previous job. Fortunately, I got a chance to work at SALESmanago despite this slip-up. I only had an interview with Greg. I remember clearly that he asked me how much I wanted to earn. Being a teacher, I said nothing because I thought I had to learn something first to be able to earn. However, Grzegorz, with a slight smile, said that at his place no one works for free.

When I started my job, I didn’t know much about Marketing Automation because by education I’m a teacher of Polish and Art Knowledge. Previously, I had worked in a kindergarten, and while in college I had worked as a waitress, hostess, and room attendant (this was my very first job). From the beginning, I was very interested in Marketing Automation, CX, social media campaigns, advertising, etc. I attended many industry courses, read books, and watched videos on YouTube; I wanted to know as much as possible. 

As for my path in SM, I should say that the internal structure was a little different to today. We were divided into teams with Project Managers who worked with either Polish or foreign clients. The department dealing with key clients was called Consulting, and that’s where I wanted to go as I gained experience. After a year, Arek Dubiel and I were given a task—to start a new department—today’s Customer Success. There were just the two of us but almost as many clients as today. After a short time, however, I decided that this role was not the best choice for me, so I asked for a transfer to the Consulting department, and my dream came true! My HO at that time was Aleksander Skałka, a man with extensive knowledge and experience who demanded a lot, but what he taught me I remember to this day. I still work in this department, although today it is called Customer Success – Direct. But my journey is not over yet. After a few years, the dream of being a teacher returned. As it happened, SALESmanago made me an offer to teach a course under the auspices of our company. I was extremely happy about this, and to this day I think that this is where anyone who is looking will find their way.


4. Which of the SALESmanago values speak to you the most?


SALESmanago is like my family—I once came up with this phrase for a promotional video. It sounds facile, but what does it mean? I am not simply referring to Greg, even though he is the obvious foundation and the man who has played a significant role in my life. I mean that SALESmanago is first of all a great place for developing people who are turbo-professional, inspiring, and wonderful. Ania Polaczy is my Madre and greatest support. Ania has something amazing about her. Her approach makes employees more productive if they aren’t criticized and controlled at every step. I have the best relationships with those colleagues with whom I have worked the longest. It is true, however, that everyone in SALESmanago has something individual and beautiful about them. What’s also great is that in addition to work, we discover our forgotten passions. Thanks to SALESmanago I remembered how much I like running. We used to have a team running marathons.

SALESmanago also means Mr. Rysiu, who constantly explores the secrets of the vault and sprinkles jokes. There’s also Pati from Pastrami, who makes the best sandwiches, and Mr. Janek is always an elegant and cultured maintenance man. However, it isn’t always possible to eat Pastrami and drink Prosecco, and these wonderful people can be annoying, telling bitter truths, offering constructive criticism, providing punishment for sleeping at work, but also, finally, congratulations at the finish line of a marathon, wiping away tears of doubt. It’s like in a normal, healthy home. It varies, but we all play toward the same goal. 


5. What three words would you use to describe yourself?


Organized, crazy, zero


6. You are on a deserted island, and you can choose one person and one thing from the company to be there with you. Who and what will it be and why?


Trick question! I would choose three people: a best friend, someone who encompasses life, and someone who will hold my hand and guide me through the wild island. Fortunately, I have it all in one person, one gentleman from the Sales Department. Thanks, Darek. Great choice!


7. What have you recently done for the first time in your life?


I decided to try something new and get involved in running an online store, together with my boyfriend. So far the results have not been tangible, but I can get to know e-commerce from behind the scenes and learn new things.

Ahoy adventure! Check it out, maybe something will catch your eye:

Remember, be hustle, be yourself!


SALESmanago is a Customer Engagement Platform for impact-hungry eCommerce marketing teams who want to be lean yet powerful, trusted revenue growth partners for CEOs. Our AI-driven solutions have already been adopted by 2000+ mid-size businesses in 50 countries, as well as many well-known global brands such as Starbucks, Vodafone, Lacoste, KFC, New Balance and Victoria’s Secret.

SALESmanago delivers on its promise of maximizing revenue growth and improving eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making for maximum impact.

More information:

ChatGPT meets Lean Marketing
ChatGPT meets Lean Marketing

    There’s no doubt that businesses need to be efficient and effective with their marketing efforts, especially during economic uncertainty. While marketing plays a critical role in driving growth, generating leads, and building brand awareness, brands must ensure that they drive costs down while maintaining maximum impact. One way that this can be achieved […]

4 Things About Performance Measurement Every Marketer Should Know, Explained
4 Things About Performance Measurement Every Marketer Should Know, Explained

    Successful development of any activity requires effective and precise performance measurement. Surprisingly various researches and surveys point out that eCommerce marketers find their abilities in this matter lacking. In this article we will explore 4 problems and trends related to performance measurement – and point to solutions that will make your marketing stack […]

Behind the Scenes: Get to Know Our Team Better – Krystian Kuta
Behind the Scenes: Get to Know Our Team Better – Krystian Kuta

    1. Name, position, in SALESmanago since…   Krystian Kuta, Sales Manager for the UK & DACH region. I have been with SALESmanago since November 2018, when I started in an entry-level position.   2. Coffee, workout, meditation – how do you start your workday and get ready for conquering the world?   To […]

One small step for ChatGPT, one giant leap for marketing
One small step for ChatGPT, one giant leap for marketing

    The world has been captivated by the arrival of ChatGPT, the AI-powered language model developed by OpenAI. Everyday people are now evaluating the potential generative AI has to revolutionise various aspects of work, from its ability to produce creative ideas to its quick content generation. A true ‘game changer’ in new technology is […]

Get more eCommerce conversions and collect Zero-Party Data with the new mobile-first, feature-rich Email Design Studio
Get more eCommerce conversions and collect Zero-Party Data with the new mobile-first, feature-rich Email Design Studio

    Our new Email Design Studio pushes the boundaries of engagement and Customer Intimacy in Email Marketing. Using our unique, mobile-first, state-of-the-art email designer, you will get more conversions and collect precious Zero-Party Data, which will enable you to get even closer to your customers.   Email is still king in eCommerce  marketing    […]

Blind marketing: 64% of ecommerce marketers fail to measure customer engagement
Blind marketing: 64% of ecommerce marketers fail to measure customer engagement

  64% of ecommerce marketers haven’t measured their customer engagement processes in the past month, and nearly one-fifth (17%) have never measured them at all.     That’s according to new data from Customer Engagement Platform SALESmanago, which surveyed 250 ecommerce marketers across Europe to determine whether the measurement of customer engagement elements is being neglected. Worryingly, almost […]

Marketers get precise, targeted content with SALESmanago’s OpenAI-powered content generator
Marketers get precise, targeted content with SALESmanago’s  OpenAI-powered content generator

  Kraków, Poland, 9th February 2023: SALESmanago, the Customer Engagement Platform, today announced the integration of OpenAI’s generative AI model with its email designer, in addition to the launch of its Email Design Studio.   Designed to empower marketers to create more engaging and efficient campaigns, SALESmanago’s email designer integrates with OpenAI’s model to generate […]

Steven Lewandowski signs for SALESmanago
Steven Lewandowski signs for SALESmanago

    It might not be Polish footballer Robert Lewandowski, but Customer Success superstar Steven joins from SAP to hit the ground running at SALESmanago  Lewandowski will spearhead initiatives towards Customer Success and Customer Intimacy to ensure loyalty throughout the recession  Kraków, Poland, 1st February 2023: Customer Engagement Platform SALESmanago has appointed Steven Lewandowski as […]